Shipping policy

Propane Depot – Shipping & Delivery Policy

Last Updated: Dec 2025

Propane Depot – Shipping & Delivery Policy

Last Updated: December 2025

Propane Depot is committed to delivering your order safely and efficiently. This policy outlines our shipping, delivery, and pickup procedures.

1. Shipping Areas

  • We currently ship within Canada only.

  • Propane tanks and certain regulated or hazardous products are available only for local delivery or in-store pickup within approved service areas.

  • Delivery options may be limited or unavailable for some remote locations.

2. Fulfillment Methods

Local Delivery

  • Available for propane tanks, bulk tanks, and larger appliances within select service regions.

  • Deliveries are scheduled by our team.

  • A person 18 years of age or older must be present at the time of delivery.

Carrier Shipping

  • Accessories, torches, regulators, hoses, and smaller appliances may be shipped using trusted carriers such as Canada Post, UPS, or FedEx.

  • Carrier availability depends on product type, size, and destination.

In-Store Pickup

  • Free in-store pickup is available at select Propane Depot locations (Burnaby and Surrey, BC).

  • Customers will be notified when their order is ready for pickup.

3. Processing & Delivery Times

  • Most orders are processed within 2–5 business days.

  • Delivery timelines vary by product, location, and fulfillment method.

  • Estimated delivery dates provided at checkout are estimates only and are not guaranteed.

  • Delays may occur due to weather conditions, inspections, inventory availability, or carrier issues.

4. Shipping Costs

  • Shipping and delivery charges are calculated at checkout based on product size, weight, destination, and delivery method.

  • Oversized, heavy, or regulated products (including propane tanks) may require additional handling or delivery fees.

  • Promotional free-shipping offers apply only to eligible products and regions, as stated.

5. Hazardous & Regulated Goods (Propane Tanks)

  • Propane tanks are regulated under Transport Canada’s Transportation of Dangerous Goods (TDG) regulations.

  • Filled propane tanks cannot be shipped by standard courier services and are available only for local delivery or in-store pickup.

  • Empty propane tanks may also be subject to delivery restrictions based on size and destination.

  • Customers are responsible for complying with all applicable local regulations regarding transport, storage, and use of propane products.

6. Risk of Loss & Ownership

  • Ownership of products transfers to the customer once the order is handed to the carrier or successfully delivered via local delivery or pickup.

  • Propane Depot is not responsible for delays, damages, or losses caused by third-party carriers.

7. Delivery Restrictions

  • We do not deliver to PO boxes.

  • A recipient must be present to accept delivery of propane tanks, appliances, or other restricted items.

  • Failed or missed deliveries may result in additional re-delivery or restocking fees.

8. Order Tracking & Notifications

  • For carrier-shipped orders, tracking details will be emailed once the order has shipped (where available).

  • For local deliveries, our team will contact you directly to coordinate and confirm delivery scheduling.

9. Questions or Special Requests

If you have questions about shipping, delivery options, or special requests, please contact us:

Email: e-commerce@propanedepot.ca